Welcome to Gege Bear (www.gegebear.com.pk) 💖 Here are answers to the most common questions from our customers:
🛍️ Orders
Q: How do I place an order? A: Simply add your favorite products to cart and proceed to checkout. Fill in your details and confirm your order.
Q: Will you confirm my order? A: Yes! For Cash on Delivery (COD) orders, our team may contact you via call or WhatsApp for confirmation.
Q: Can I cancel my order? A: Yes, but only before your order is shipped. Contact us as soon as possible.
🚚 Shipping & Delivery
Q: How long does delivery take? A: Delivery usually takes 3–5 working days across Pakistan.
Q: Do you deliver all over Pakistan? A: Yes, we deliver nationwide through trusted courier services.
Q: How can I track my order? A: Once your order is shipped, you may receive a tracking ID via SMS or WhatsApp.
💸 Payments
Q: Do you offer Cash on Delivery? A: Yes! We offer Cash on Delivery (COD) all over Pakistan.
Q: Are there any advance payments required? A: No, unless specified for certain orders or situations.
🔁 Returns & Exchanges
Q: Can I return a product if I don’t like it? A: Due to hygiene reasons, we do not accept returns on opened or used cosmetics.
Q: What if I receive a damaged or wrong product? A: You can request an exchange within 24–48 hours with proof (photos or unboxing video).
💄 Products
Q: Are your products original? A: Yes, we provide 100% authentic and quality-checked products.
Q: Will the product look exactly like the pictures? A: We try our best to show accurate images, but slight variations may occur due to lighting or screen differences.
